Privacy Policy
Business Name: Back2New Wellness
Location: Calgary, Alberta, Canada
At Back2New Wellness, we are committed to protecting your privacy and safeguarding your personal information in accordance with Alberta’s Personal Information Protection Act (PIPA). This Privacy Policy outlines how we collect, use, store, and disclose your information when you interact with our clinic, services, and website.
1. Collection of Personal Information
We collect personal information that is necessary to provide you with our services, including but not limited to:
Name, address, phone number, and email address
Medical history relevant to treatments
Appointment history and treatment preferences
Payment and billing information
This information may be collected through online bookings, in-person intake forms, or digital communications.
2. Use of Personal Information
Your information is used for the following purposes:
To provide safe and personalized treatments
To communicate with you regarding appointments, updates, or promotions
To process payments and manage billing
To meet legal and regulatory requirements
We will not collect, use, or disclose your personal information for any purposes other than those identified, unless we obtain your consent or as required by law.
3. Consent
By providing personal information, you consent to its collection and use as outlined in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
4. Disclosure of Information
We do not sell, rent, or share your information with third parties without your consent, except in the following situations:
When required by law, regulation, or court order
When required to protect the rights, safety, or property of Back2New Wellness or others
With trusted third-party service providers (e.g., booking software, payment processors) under strict confidentiality agreements
5. Data Security
We take reasonable steps to protect your personal information using appropriate physical, technical, and administrative safeguards. Only authorized staff have access to your personal data, and all systems are secured to industry standards.
6. Retention and Disposal
We retain personal information only as long as necessary to fulfill the identified purposes or as required by law. When no longer needed, your information will be securely deleted or destroyed.
7. Access and Corrections
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. To make a request, please contact us using the details below.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on our website with the revised effective date.